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Monthly Archives: December 2006

A wiser soul once mentioned that we signed up to work in customer service, and we should expect people to be unreasonable. iDunno… I normally expect people to be reasonable… maybe I can quit expecting anything ?

I just read an interview of a Mac Genius. Inside the comments, some ex-Mac Genius says

The main sign of professionalism is your ability to deal with the angry customer, the rude customer and the nice customer with the same demeanor, and be able to walk away from the job at the end of the day without feeling that you had a particularly good or bad day according to how many of each you encountered that day. They are all people, it’s your job to service them, it’s your job to put up with the attitudes, and it’s your responsibility to come up with ways to accomplish this without sarcasm, without retaliation, and most of all, without letting it affect you. If you cannot do this, quit!

I don’t really want to quit my job here, So I guess I’ll have to learn how to not be affected by people’s bad reactions.
So, I’d admit to being affected by my customers’ responses to me. Its been up and down… and I’m asking for assistance in not letting the angry, unreasonable people, affect me.
If anyone has ideas, techniques, or whatever, do share.

PS. The Snark was recently injured… do pray for him. I’m gonna go see him later.

PPS. The 2 wheeled story is getting darker and darker. I asked ayahanda again… still a firm ‘No’. I don’t know how long I can keep up this charade …